Important information
Tickets will be issued to each individual ticket holder via PDF print at home ticket. All emails will be sent from ticketsandinfo@cpfc.co.uk.
Each ticket will include – as listed on each supporter’s passport – the purchaser’s name and passport number, which supporters will be asked to provide during the sales process (supporters must have these details available at the time of purchase). These details are required by Polish law to obtain a ticket.
All supporters will be required to take their passports to the stadium. There will be strict ticket checks, where all supporters will be required to show the passport which matches the details on their ticket.
Supporters who do not have their passports with them at these checkpoints may be refused entry to the stadium. If a supporter’s passport does not match the details on their ticket, they may also be refused entry to the stadium.
More details with regards to how Palace supporters are advised to travel to the match will be made available closer to the fixture.
Attendance
It is strongly recommended that supporters only purchase a ticket if they are certain they can attend the game.
Tickets are strictly non-transferrable. Anyone found transferring tickets without the club’s consent will be banned from purchasing for future European fixtures.
Any supporter not using their ticket for this fixture may be blocked from purchasing future tickets for European fixtures. All ticket entries will be checked after the fixture has finished.
We understand that circumstances can change after supporters have purchased tickets; in this instance, please contact the Box Office as soon as possible.
Pricing
Tickets will be priced at £11.50 each for all age bands.
Disabled supporters
We have a small number of seats available in Category 1 reserved for disabled supporters who would like to sit during the game. These cost £16.50 per ticket (with accompanying Personal Assistant tickets costing £11.50 each).
To purchase these tickets, or an accessible space for a wheelchair user (also £11.50 each), please call the Box Office.
Please note that Personal Assistant tickets are only valid when the disabled supporter also attends. Any Personal Assistant attending without accompanying a disabled supporter will automatically be banned from purchasing future away tickets for the remainder of the season.
Home leg tickets
The home leg of the semi-final will be played at Selhurst Park the following Thursday (7th May, 20:00 BST), with ticketing information to be publicised soon.
Don’t miss a single ticketing on-sale period: download the official Crystal Palace App for free now, and receive advance warning notifications straight to your phone.
Match Details
Shakhtar Donetsk v Crystal Palace
- Thursday, 30th April
- 21:00 CEST local time / 20:00 BST
- Henryk Reyman Municipal Stadium, Krakow
- UEFA Conference League semi-final, first leg
