Must read for Season Ticket holders: opening home match v Brentford - News

This season, in line with new Premier League guidelines, all Season Ticket and match tickets at Selhurst Park will be digital - with entry gained to the stadium using a smartphone.

Existing Season Ticket holder cards are no longer in use - they cannot be used to gain entry to Selhurst Park.

We have invested significantly in the technology to enable us to meet this Premier League requirement, and whilst we are confident in the technology, we understand that this will be a big change for our supporters. As a result, we are going to be managing the roll-out of digital tickets in a phased approach.

For the first match at Selhurst Park this season (v Brentford, 21 August), each Season Ticket holder has been emailed a ticket, which you should have received by the end of Monday night, 16 August.

Season Ticket holders can choose to download the ticket straight to their Apple Wallet (iPhone users) / Google Pay (Android users), or alternatively show a pdf attachment with a barcode at the turnstile. The pdf can also be printed if preferred, but for supporters doing so - please use the fold lines as shown and keep the ticket dry.

We request that all supporters arrive at Selhurst Park earlier than usual due to this new process to ensure you are seated for kick-off, and have your barcode ready to be scanned when approaching the turnstile.

Please note, your existing Season Ticket card will not enable access to the stadium this season, and the email you receive is for the Brentford match only. We will be in touch with another update on the roll-out of digital Season Tickets after the Brentford match.

It would be extremely beneficial for the club and all supporters if each supporter checks their contact details are correct on their Palace Account.

FAQs

As we welcome back a full capacity, please arrive at Selhurst Park well in advance of kick-off to reduce the chance of queues; turnstiles open at 1:30pm.

If your question is not covered below, please email the BoxOffice@cpfc.co.uk or call 0203 137 1108 (local rate number). If you have any issues whilst at Selhurst Park, please visit the Box Office which is located within the Club Shop.

Thank you for your continued support.

For app users unable to see the FAQs, click HERE.

How do I access my tickets for the Brentford game?

Once you have received an email from the Box Office with your tickets included, you will be able to choose ONE of the following options:

Download your ticket to your smartphone by either clicking the ‘Add to Apple Wallet’ logo if using an iPhone or ‘GooglePay Save to phone’ logo if using an Android device. Please then follow the onscreen instructions.
Show the PDF attachment of your ticket at the turnstile on your phone.
Print the PDF attachment of your ticket ahead of the match and present the barcode at the turnstile.

I haven’t received an email with my tickets, what should I do?

Only the ‘lead booker’ will receive an email with all tickets included. If you are the ‘lead booker’ and expected to receive an email with your ticket(s) on but have not yet been sent it, please check your Junk Mail / Spam folders.

If it is not there, please check your details are correct by clicking HERE.

Please email the Box Office at BoxOffice@cpfc.co.uk with your Client Reference Number included to help us quickly identify you, with the email subject line ‘Missing tickets’ and our team will be in touch.

What do I do if I or the person who booked my ticket has no access to email?

If you do not have access to email, please call the Box Office on 0203 137 1108 (local rate number).

I want to use my smartphone, what do I need to check?

If you are using the pdf attachment on your phone screen please ensure:

Please ensure you have sufficient battery, and the brightness level is set to maximum.
Please have the barcode ready to be scanned when you approach the turnstile.

How do I use a print at home ticket?

A PDF is attached to the email you receive from the Box Office. You can print this off prior to your trip to Selhurst, making sure to fold your ticket using the lines provided, as well as keeping the ticket dry.

I’ve booked tickets for friends/family - how do I ensure they get their tickets?

If you have purchased Season Tickets for other people in your group, such as friends or family, you are considered the ‘lead booker’ and all tickets will be emailed directly to you.

To reduce queues, we recommend that you share tickets with your group before arrival at the stadium. To do this, you can either forward on the PDF within your email to your group or print off your tickets in advance and distribute ahead of the match.

Alternatively, you can download all tickets to your smartphone and pass the phone between your group at the turnstile.

Can I share my ticket with someone else for the Brentford match?

Yes, if you wish to share your ticket with someone else you can:

Forward the email you receive to that person
Print the PDF and give it to the person.

Going forward we will have an official re-sale process for games that sell out.

What do I do if I don’t own a smartphone or can’t print my tickets?

If you do not have a smartphone or the capability to print your tickets, please email the Box Office at BoxOffice@cpfc.co.uk with the email subject line ‘no smartphone’ or alternatively call 0203 137 1108 (local rate number). To help us deal with your enquiry quickly, please include your Client Ref. and home postal address and rest assured, we will make alternative arrangements for you.

What happens if my phone battery dies while on the way to the match?

We recommend all supporters ensure they have sufficient phone battery before setting off for the match. If your phone does run out of battery, please visit the Box Office inside the Selhurst Park Club Shop.

Remember, you can print off your tickets in advance. Please use the fold lines as shown and keep the ticket dry.

What is the Season Ticket process after Brentford?

We will issue an update regarding the process for Season Tickets after the Brentford match.

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