Mobile Season Tickets are now available to download in the official Palace app. Instructions on how to do so can be found below. All Season Ticket holders who have not downloaded their Mobile Season Ticket will be sent an e-ticket for the match.
There are two ways to add your Season Ticket to your smartphone*.
Firstly ensure you have a Palace account with your Client Reference Number associated with your Season Ticket linked. Follow the how-to guide on linking here.
Please watch this video and follow the instructions:
Alternatively follow the below steps:
Open the Crystal Palace app and login using the account registered to your Season Ticket.
Click the ‘MORE’ button on the bottom right
Click ‘TICKETS’
Click ‘ACCESS FAN WALLET’
Click on your Season Ticket
Click ‘Add to Apple Wallet’ or ‘Add to Google Pay’
Follow the on screen instructions
You can download your Season Ticket by logging in to your Ticketing account from your smartphone (you cannot do this using a desktop computer).
Please watch this video and follow the instructions:
Alternatively, follow the below steps:
Login via the top menu using the account registered to your Season Ticket on your smartphone
Click your name on the top right menu
Select ‘Season Tickets’
You will see your Season Ticket(s)
Click the tick box next to your Season Ticket
Click ‘Add to mobile wallet’ (above the box on the right-hand side in red font)
Follow the on screen instructions
Please watch the video below:
All Season Ticket holders aged 16 and under will gain access to Selhurst Park using a Season Ticket card.
Supporters who have purchased a Season Ticket and a Membership may have previously encountered issues with the Mobile Season Ticket download. We are satisfied that this issue has been resolved, and encourage these users to try to download their Mobile Season Tickets again as soon as possible.
Previously issued Season Cards no longer grant access to Selhurst Park.
If you’ve booked a Season Ticket for other people, please ensure their ticket is assigned to them on the Ticket website, and encourage them to download the Crystal Palace app and follow the journey outlined above. Their tickets should automatically appear in the Fan Wallet of their Crystal Palace app when they login if their details are assigned correctly in the Ticket website.
Whilst supporters get used to the new technology and readers at the turnstiles, we continue to strongly advise supporters to arrive earlier than usual on matchdays – particularly those in the Holmesdale stand. Turnstiles open at least 90 minutes before kick-off.
** Mobile Ticketing is compatible with iPhone 7 or any of the newer iPhone models, and most Android phones purchased since 2015.
Android users will need to ensure Google Pay is installed and set as the default payment mechanism, and enable NFC in settings.
If you are having trouble with your browser, try using an alternative; we recommend Google Chrome as the default browser. You must be signed in with Chrome with the Google account you use on the Play Store. This will ensure that your ticket is added to the correct account.
If you do not have a smartphone, please email the Box Office at BoxOffice@cpfc.co.uk with the email subject line ‘No smartphone’.
We would like to thank you for your patience whilst we have navigated the complex roll-out of Mobile Tickets based on Premier League guidelines.
