FAQs: Memberships

Your Membership entitles you to the best ticket access, with Gold Members enjoying an exclusive window to purchase the most in-demand seats for all games. Premier League tickets are only available to Season Ticket holders and Members, so a Membership is the easiest way to secure your place at matches*.

*Subject to availability.

Tickets are in high demand, so we cannot guarantee all Members will be able to purchase tickets for matches. To give yourself the best possible chance, our Gold and Junior Gold Membership comes with a 72-hour priority for every home Premier League match.

Home tickets on sale dates can be found here.

Information will be communicated via cpfc.co.uk, the official app and across social media.

For home matches, due to the increased demand for tickets in 2024/25, supporters will be able to purchase one ticket per client reference number initially, with guest tickets available in a later sales phase, subject to availability.

Away tickets are sold via a Loyalty Points system and ticket limits vary on a game-by-game basis.

When purchasing online, make sure you are using the Palace account associated with your Membership.

Once you are logged in, your discount will be automatically added to your basket*. If you can’t see the Membership discount you expect, please contact shop@cpfc.co.uk.

When purchasing in-store, scan your NFC Membership Pass at the checkout counter for your discount to be applied.

*Please note that your Membership discount is only available on full-priced items.

Please allow 24-48 hours for you to receive your NFC Membership pass from purchase. Once received, your discount will be applied.

As a Junior Gold Member or Junior Season Ticket+ holder, you will receive a digital redeemable shirt voucher inside via email. You can expect to receive this voucher within a week after purchase.

Once you have received your voucher, you can purchase a 25/26 junior shirt of your choice by redeeming the code online at shop.cpfc.co.uk.

Your shirt voucher will allow you to redeem a junior 25/26 shirt, however for an additional fee you will be able to upgrade your shirt to an adult shirt, or add to your order with personalisation, shorts or socks or any other products from the Club Shop!

As your shirt order will be placed with our retail team, you would need to contact them via email (shop@cpfc.co.uk) with your order number.

When purchasing a Membership that includes a shirt voucher, all shirts are subject to availability. Vouchers are non-refundable and will expire on 31st May 2026.

All shirt vouchers must be used before the 31st May 2026.

Packs will be posted or available for collection. You will receive an email to confirm when it has been sent/ready for collection.

Once dispatched, please allow up to five days for UK delivery and up to 15 days for international delivery.

You will be able to track your membership pack by entering your membership number (Client Reference) into this link.

Please note that welcome packs are expected to be delivered in September.

To reduce packaging where possible, we recommend supporters to collect their Membership packs during their visit to SE25 later in the season. If you would prefer your pack to be delivered to you, there will be a £3 delivery fee for UK members, whilst the delivery fee for International members is £7.50.

Please note that welcome packs are expected to be available for collection in September.

Season Ticket holders can update their experience by buying Season Ticket+. This allows you to benefit from the amazing benefits our members do with some additional exclusive features such as ticket transfer.

Season Ticket+ is only available to current Season Ticket holders, and can be bought here.

It may be possible that you have unsubscribed from club communications. To make sure you haven't, click here and check.

Another possible explanation is that you are not using the email registered to your account. To check this, go to your account page in your Palace Account.

Finally, check your spam, junk and promotions folders. If you have checked all of the above and are still experiencing issues, please contact memberships@cpfc.co.uk.

We're looking forward to hosting a range of events throughout the 25/26 season.

Information will be communicated via cpfc.co.uk, the official app and across social media.

All of our 25/26 Memberships come with a number of Loyalty Points.

Gold and Junior Gold Members receive 250 Loyalty Points, International Members receive 200 Loyalty Points, whilst Adult and Junior Members receive 100 Loyalty Points.

Loyalty Points help supporters access away match tickets.

All competitions will be available to enter exclusively in the Member Hub. The best way to keep up to date with all of the latest from Memberships is via the official Palace app.

International Members will once again have the ability to reserve tickets before fixtures go on sale. This amazing benefit allows you to plan your trip to Selhurst from overseas with the peace of mind that your tickets are secure.

You will be able to access the priority booking form within the Member Hub by clicking HERE. Please note that fixture dates can change at short notice.

Memberships expire on 31st May 2026.